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Which SUP Brands Offer the Best Warranties?
With the growth of paddle boarding over the last couple of years and especially the last 9 months, tens-of-thousands of new customers have entered the market. According to research firm Technovia, the trend isn’t expected to change any time soon with a projected, nearly $60 million in growth from 2020 thru 2024. This not only means more sales for stand-up paddle manufacturers but also more damage and warranty claims coming from new and old customers alike. We wanted to provide you with a comprehensive list of warranty policies from the 16 biggest paddle board brands in market today. We are primarily covering warranty policies for composite boards made from a mix of epoxy and polyurethane. These are your more high performance boards that are more susceptible to damage. While brands like iRocker, Blackfin, BIC Sport (Tahe) have 2 year manufacture warranties many brands have none at all. As quoted from Tower Paddle Board, “As epoxy paddle boards, like surfboards, are relatively fragile, this is standard policy in the industry. It is the customer's responsibility to take proper care of your hard stand up paddle board.” Unfortunately, most customers never look at the warranty until it’s too late. We recommend covering your hard paddle boards with a protection plan, protecting all the types of damage that a manufacturer won’t cover in the lists below.
As a side note, this list does not cover warranties on inflatable SUPs. You can assume most inflatable (PVC) boards will come with a 2 to 5 year warranty that will be fairly meaningful. Most inflatable damage comes from delamination or the separation of rubber seals and seams. This can occur due to poor construction but also from extreme amounts of pressure applied to the board. Most manufacturers will cover these separations. What they won’t cover is a laceration or pop associated with accidental damage, which is less likely to happen with normal use and therefore something you shouldn’t need to worry about.
Getting back to hard boards; the most common types of damage to paddle boards are:
- Cracked & smashed rails
- Fin box damage
- Glass chipping
- Nose snaps
- Tail chips
If you are thinking of fixing the board yourself after damage occurs, see our latest guide to self repair for just about every type of ding. If you are considering purchasing a new paddle board and want to cover it from the potential damage mentioned above, see our Surfcare Plans page to ensure your board stays in mint condition while under your care.
While most paddle board companies warranties are the same, covering issues around material and workmanship there are slight nuances between individual manufacturers. Click on the list below to jump to the specific brand you are looking for more warranty details on.
- Tower Paddle Boards
- Vesl
- Badfish
- Naish
- BIC Sport (Tahe), Oxbow, SIC & Earth
- Starboard
- Surftech
- JP Australia
- Hobie
- Isle Surf & SUP
- Pop
- Bru Surf
- iRocker, Blackfin & Nautical
- YOLO
- Laird Stand Up
- Blue Planet
- Limited Warranty: None
- Duration: NA
There is no warranty on hard paddle boards at Tower. As epoxy paddle boards, like surfboards, are relatively fragile, this is standard policy in the industry. It is the customer's responsibility to take proper care of your hard stand up paddle board.
We do have a 30 day return window for unused hard paddle boards, paddle boards with defects, and paddle boards that are damaged in shipment to you. This 30-day return window on hard paddle boards is from your date of receipt. Note that the paddle board has to be unused to qualify. Further, note that we do not have any warranty on hard paddle boards beyond this 30 day return window. Once your paddle board is used or the return period has expired, there is no option to return or replace your Tower stand up paddle board. Hard paddle boards are fragile by nature and are likely to dent or ding in the lifetime of the board. Please be aware of this when purchasing.
- Limited Warranty: See below
- Duration: NA
We offer the following limited warranty against any defect in workmanship or materials. This limited warranty excludes the following:
Boards that show impact or abuse, damage due to heat exposure including but not limited to direct sun exposure, extended amount of time in a car, board bag, etc.
- Previous Repairs
- Broken Boards
- Boards with signs of improper care or handling
- Incidental Damage
- Unreasonable Use
- Boards Left Outside
EXCESSIVE HEAT WARNING :
Do not expose your SUP board to excessive heat or sunlight when not in use. Whenever you are not using your SUP board (either during storage or transport to/from the beach) particular care and attention should be made to protect the board from the sun and heat. Excessive exposure to the sun and/or heat can result in the following unavoidable and undesirable consequences to particularly the deck pad which can become :
- Distorted in size and/or quality
- Unreasonable Use
- Significant fading of color
These undesirable consequences are not covered under Warranty as they are due to a user or storage problem, and not related to the manufacturing or material quality of your product.
- Limited Warranty: None
- Duration: NA
Composite Board Warranty
Badfish Composite Boards are built using a traditional epoxy surfboard layup. The same layup of the custom boards we have built for our pro riders. These boards are designed for performance...not durability. If durability is a priority please consider an inflatable board. There is no warranty on the Composite SK8’s and River Surfers once they have been on the water.
- Limited Warranty: Protects against manufacturing defects
- Duration: 1 year
Naish offers warranty to the original purchaser on products purchased through authorized Naish dealers.
- 1-year warranty on all complete products
- 90-day warranty on kite accessories, SUP accessories + spare parts
The warranty period begins at point of purchase (receipt required), and covers all manufacturing defects. Manufacturing defects are determined at Naish's discretion. If a problem is deemed a valid warranty claim, Naish will decide whether to repair or replace the product.
If you have further questions on how to file a claim, or about your gear issue, just give us a call at (509) 493-0043 and our customer service team is more than happy to help.
BIC Sport, TAHE, Oxbow, SIC, and EARTH
- Limited Warranty: Protects against manufacturing defects
- Duration: 2 years
BIC warrants its products to be free of defects in either materials or workmanship for a period of 2 (two) years from the date of purchase. This warranty covers only the original retail customer when the product is purchased from an authorized dealer, and may not be transferred. This warranty does not cover any damage that may be a result of normal wear and tear, misuse of the product, abuse, unauthorised modification or repairs, accidents, heat, excessive exposure to sunlight, improper handling, storage, maintenance or care, incorrect set-up, use in commercial, rental or teaching environments, or any other irresponsible use.
- Limited Warranty: Protects against manufacturing defects
- Duration: 1 year
Warranty Terms & Conditions:
- This warranty is only valid to the original purchaser or the board from the original dealer.
- Composite (Hard) Board:
- 1 year warranty from the end consumer purchase date.
- No limit on years from production date.
- Inflatable Board:
- 2 years warranty from the end consumer purchase date.
- Limited to 3.5 years from the production date.
This warranty does not cover the following claim conditions:
- Damage or defects caused by impact with any materials or objects (incl. ramps and sliders).
- Damage or defects caused by collisions, abuse, misuse or accidental damage.
- Breakage or defects as a result of prior damages.
- Damage or defects caused by transport, loading, unloading, dropping, or out of water handling.
- Damage or defects caused by heel dents.
- Damage or defects caused by non-recreational use.
- Damage or defects caused by inappropriate storage or handling.
- Damage or defects caused by exposure to temperatures over 70°C and under 0°C.
- Damage or defects caused by natural events such as floods, earthquake, fire, etc.
- Damage or defects caused by alterations or modifications including the use of a larger fin than specified.
- Damage or defects caused by repairs.
- Damage or defects caused by the usage of the board after a claim is reported.
- Damage or defects caused by flat landings.
- Damage or defects caused by improper mounting or adjustment of bindings or footstraps.
- Any damage except manufacturing defects in material or workmanship.
- Damage or defects caused by storage of the board in closed, damp conditions (for example a wet board bag).
- Damage or defects caused by impact with the seafloor.
A warranty claim has to be filed with the original dealer where the purchase was made or directly with the national distributor in the country of purchase.
Starboard’s responsibility is limited to repair or replacement of the defective product. Neither Starboard nor any of its representatives will be responsible for any losses or damages incurred as a result of loss or use of the product.
- Limited Warranty: Protects against manufacturing defects
- Duration: 1 year
To register your board and submit a claim fill out the Surftech-Warranty-Form
ALL SURFTECH SURFBOARDS AND SUP BOARDS ARE COVERED UNDER A 1-YEAR LIMITED WARRANTY.
In the case that a warranty is needed for any Surftech product, it will be executed through your official Surftech dealer where original purchase was made. If product is considered under warranty, Surftech will cover the shipping costs associated with the replacement.
- This policy covers manufacturer’s defects ONLY.
- You must have valid proof of purchase from an authorized Surftech dealer.
- You must have a valid and visible serial number.
This limited warranty excludes the following:
- Boards that show impact or abuse, damage due to heat exposure including but not limited to direct sun exposure, extended amount of time in a car, board bag, etc.
- Previous repairs
- Broken boards
- Boards with signs of improper care or handling
- Incidental damage
- Unreasonable use
- Limited Warranty: Protects against manufacturing defects
- Duration: 1 year
Every JP-Australia product is subjected to rigid pre-sales quality control tests and is backed by our comprehensive warranty policy below, with the exception of B and C grade boards.
JP-Australia warrants that this product, when it is purchased from an authorized JP-Australia dealer by a retail customer, will be free from defects in materials and workmanship for a period of one (1) year from the date of purchase by the original retail customer. This warranty is solely for the benefit of the original retail purchaser and may not be assigned. This warranty does not apply to B and C grade boards. Said boards do not come with ANY warranties, express or implied, and these boards are accepted by the purchaser “AS IS”.
For customer Limited Warranty claims, proof of purchase from an authorized JP-Australia dealer is required. If the date of purchase cannot be established, JP-Australia will make a determination based upon on the last production year of the particular model, or on the condition of the equipment claimed.
- Limited Warranty: Protects against manufacturing defects
- Duration: 1 year
WARRANTY
Rest assured that when you purchase your 2019 and newer model year Hobie Kayak, Eclipse, SUP or Sailboat from an authorized Hobie dealer it comes with a 3-Year Warranty (2-year Warranty for inflatable kayaks and inflatable SUPs). For prior year models, your Hobie comes with a 2-Year Warranty (1-Year Warranty on all SUPs). The Warranty does not cover normal wear and tear, improper storage, or running into stuff. The Warranty covers defects in the materials, manufacturing and design.
TO OBTAIN WARRANTY SERVICE
Within 30 days of discovering a defect, take your Hobie product, along with proof of purchase (sales receipt or registration card) to the authorized Hobie dealer from whom you purchased your boat, unless you have moved or are traveling. In that case, take it to the nearest authorized Hobie dealer.
DISCLAIMER – PRODUCT LIFE CYCLE
Every Hobie has a useful product life cycle. The length of that life cycle will vary depending on multiple factors including; the construction and materials, storage and transport, maintenance and care, and the amount and type of use your Hobie is subjected to over its life. We have been engineering fun on the water since 1950. However, we can’t engineer our products to survive improper usage, such as incorrect storage or transport, exposure to excessive heat or sunlight, or collisions with your garage. Whatever the case may be, we'll always point you in the right direction.
- Limited Warranty: Protects against any abnormal defect in workmanship and materials
- Duration: 1 year
PADDLE BOARDS (EXCLUDING INFLATABLE ISUPS)
1 Year Manufacturer Limited Warranty on all paddle boards (excluding iSUPs) from the date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you. This warranty commitment does not cover claim conditions listed below.
- Limited Warranty: Protects against defects in workmanship or materials
- Duration: 1 year
POP Board Co include a one (1) year manufacturer warranty against defects in workmanship or materials on all new SUP boards starting from the original purchase date. The warranty is only applied to POP brand paddle boards that have been purchased from an authorize POP Board Co dealer. If a product is found defective by POP Board Co, in its sole discretion, POP Paddleboard’s will be responsible to provide a store credit, repair, or replacement of the defective product. POP Board Co is not responsible for any costs, losses or damages incurred as a result of loss or use of product. This warranty is only valid for the original purchaser and is nontransferable.
The warranty does not cover abuse, damage due to sun or heat exposure, previous repair, broken boards, boards with improper care or handling, incidental damage, unreasonable use.
- Limited Warranty: Protects against defects in the materials and manufacturing
- Duration: 60 days
- Limited Warranty: Protects against manufacturing defects
- Duration: 1 year to 2 Years (See below: dependent on brand)
WARRANTY PERIOD:
• 2 YEARS from date of purchase on iROCKER and BLACKFIN Paddle Boards
• 1 YEAR from date of purchase on NAUTICAL Paddle Boards
• 1 YEAR from date of purchase on Electric Pumps
• 90 DAYS from date of purchase on 2013 - 2019 accessories included with SUP package
• 1 Year from date of purchase on 2020 or newer accessories included with SUP package
BOARDS WITHOUT WARRANTY:
• Boards sold to someone under a different name then on the order
• Boards bought from a third party other than iROCKERsup.com or the iROCKER store on Amazon
• Boards bought in a bulk-order with a bulk-order discount
• Board used for commercial purposes
• Boards purchased in the used condition from iROCKERsup.com or the iROCKER store on Amazon
PADDLE BOARD WARRANTY COVERS MANUFACTURERS DEFECTS, INCLUDING:
• Seam leaks
• Air bubbles between seams
• Obvious workmanship mistakes-out of box
• Extracted Handles
- Limited Warranty: Protects against manufacturing defects
- Duration: 1 year
YOLO Board® provides a manufacturer’s warranty for defects on all new boards for one (1) year from date of purchase. This warranty covers only YOLO Boards® that are purchased from an authorized YOLO Board® Dealer. This warranty applies only to the original purchaser and may not be transferred. Proof of purchase must be presented at the time of the warranty claim. This warranty does not cover any damage that may be a result of normal wear and tear, misuse of the product, unauthorized modification or repairs, accidents, heat, excessive exposure to sunlight, improper handling, storage, abuse, maintenance or care, incorrect set-up, use in commercial, rental or teaching environments, or any other irresponsible use. Cosmetic flaws do not affect the functionality and performance of the board and are not applicable.
- Limited Warranty: covers manufacturing defects only, not damage caused by regular wear and tear
- Duration: 1 year
- Warranty applies to the original purchaser with a valid proof of purchase.
- Warranty covers boards used for personal, non-commercial use only.
- A board that has been previously repaired will generally not be covered under warranty.
- Boards or paddles that have suffered damage due to exposure to an overly hot environment, for example being left in a hot car or in a board bag in direct sunlight, will not be covered under warranty.
- Warranty coverage does not apply to boards that show signs of impact or abuse.
- Broken or buckled boards are not covered under warranty unless it is clearly due to a manufacturing defect.
- Whether or not a board will be covered under warranty can only be determined upon evaluation by the Blue Planet Warranty Department.
- If a problem is deemed a manufacturing defect, Blue Planet will replace or repair the item at our discretion. Dings, chips, scratches, cracks, punctures, broken fin boxes and the like are considered regular wear and tear and are generally not covered by our warranty. If you are not sure if the damage is the result of a manufacturing defect or regular damage, please bring your board to our shop so we can determine if the issue is the result of a manufacturing defect.
- To make a warranty claim, please come to our shop with the board or call Blue Planet Surf Shop at: 808 596 7755 or online: Contact Us. You must have a valid proof of purchase from the shop where you purchased the board in order to do so. The warranty covers the cost of the actual repair only, or replacement value if the manufacturing defect is not repairable.
- Shipping costs and other expenses are generally not covered under the warranty.
If you’re concerned that your board may become damaged during use, Surfcare’s protection plans offer free ding repair for the life of the plan and replacements on boards that are too damaged to be fixed. Plans can be purchased on any (hard) board within 30 days of purchase from a shop or shaper, just visit the Surfcare’s plan page for details.
